Refunds & Returns Policy

Overview

We offer a 30-day refund and returns policy for your satisfaction. If more than 30 days have passed since your purchase, unfortunately, we cannot provide a full refund or exchange. To qualify for a return, items must be unused, in the original condition as received, and include the original packaging.

Please note that certain types of items are not eligible for return, such as:

  • Perishable items, including food and flowers
  • Newspapers or magazines
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases

Additional Non-returnable Items:

  • Gift cards
  • Downloadable software products
  • Specific health and personal care products

To process a return, a receipt or proof of purchase is required. Please avoid sending your item back to the manufacturer directly.

Partial Refunds

In some instances, partial refunds may be granted. Eligible items include:

  • Books showing clear signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Items not in original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Refunds

After receiving and inspecting your returned item, we will notify you by email on whether your refund request has been approved. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within several business days.

Late or Missing Refunds

If you haven’t received your refund, please take the following steps:

  1. Check your bank account again.
  2. Contact your credit card provider, as there may be a delay before the refund is officially posted.
  3. Reach out to your bank to check on potential processing times.

If you have completed these steps and still do not see your refund, please reach out to us at .

Sale Items

Only regularly priced items qualify for refunds. Sale items are not eligible for refunds.

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, please email us at and send your item to: .

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return value. After the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver shipped it to themselves first, we will issue a refund to the gift giver, who will be notified about the return.

Shipping Returns

To return your product, please mail it to: .

Important:

  • Return shipping costs are the customer’s responsibility and are non-refundable.
  • If a refund is issued, the cost of return shipping may be deducted from the refund amount.

Shipping times for exchanged products may vary depending on your location.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

If you have questions or need assistance with refunds and returns, please contact us at .